We offer a full refund or exchange for all item(s) you didn’t enjoy for any reason as long as the return request is made within 30 days. If you would like to return or exchange an item purchased online, please contact our Customer Service team to initiate your return/exchange via email at email@example.com. Our team will be happy to assist you with returns that meet our policy requirements and/or to provide a recommendation on products for an exchange. Be sure to contact our Customer Service team before you send in a return or exchange. The Grateful Self Care Co is not responsible for returns lost in transit that have not been communicated to Customer Service. Unfortunately at this time we are not able to provide prepaid return shipping labels for orders. We appreciate your understanding.